Effective Date: 2025

Fesler USA, LLC – Terms and Conditions of Sale

I authorize FESLER USA, LLC (aka FLUSH MOUNT GLASS COMPANY, LLC) to take payment as per my selection at checkout for the total purchase amount in my cart. This authorization applies to the initial payment and any additional or recurring charges related to this transaction. All charges are final and non-refundable. By completing this purchase, I acknowledge that I am the authorized cardholder and waive my right to dispute payments with my financial institution or credit card provider, provided the transaction corresponds to the terms outlined below.

Terms of Purchase and Payment

1. Fitment Responsibility

Fesler USA assumes no responsibility for ensuring product fitment to your project or vehicle. It is the sole responsibility of the customer to verify that all parts ordered are compatible with their vehicle or project. No refunds, returns, or exchanges will be granted for products ordered incorrectly by the customer. All additional labor, modification, or supplementary purchases required to complete fitment are the sole responsibility of the customer.

2. Flush Mount Glass Test Fitment Requirement

All flush mount glass orders must be test-fitted to your vehicle within 60 days of receipt. Failure to conduct a test fit within this period forfeits your eligibility for fitment support or related assistance. This condition is absolute and non-negotiable.

3. Product Descriptions

Web descriptions provided by Fesler USA are general and for reference only. Each product or project is unique, and no product is advertised as a “universal fit” or “direct fit” solution. Customers acknowledge that descriptions are non-binding and individual results may vary.

4. Non-Refundable and Non-Returnable Items

All items, including but not limited to glass, upholstered items, aftermarket products, labor services, seating, Recaro products, and specialty orders, are non-refundable and non-returnable. These items are custom or made-to-order. No exceptions will be made, and returns will not be accepted under any circumstances.

5. Glass Shipments and Damage Claims

All glass sales are final. Damage claims must be reported immediately upon delivery. If glass arrives damaged, Fesler USA will replace it at no charge. Customers must accept all shipments and contact Fesler directly for replacement instructions. DO NOT refuse glass shipments for any reason. Refusing shipment will result in a $300 return/refusal fee per package or pallet.

6. Leather and Upholstery Variation

Leather grains, textures, and sheens vary from lot to lot. Fesler USA cannot guarantee exact matches to previous orders or samples. All upholstered sales are final. No returns, exchanges, or refunds will be permitted due to perceived material mismatches or dissatisfaction with color, texture, or finish. Customers are encouraged to consult with their representative before placing an order.

7. Modification Disclaimer

No Fesler product is guaranteed to fit without modification. Minor to moderate modifications may be required to achieve desired fitment. Customers acknowledge and accept that modifications are standard for many products. Fesler USA is not responsible for labor, tools, materials, or additional expenses incurred to modify products.

8. Shipping and Project Timelines

Shipping and production timelines are estimates only and subject to change. Delays may occur due to material shortages, staff limitations, machine breakdowns, supply chain issues, or other factors beyond our control. Shipping delays do not authorize cancellations, refunds, or returns. Custom orders will ship once all components are completed. Partial shipments are at the sole discretion of Fesler USA, and the customer will be notified in advance.

9. Chargeback Policy

Any chargeback issued against Fesler USA will result in immediate legal action. Fesler will pursue the full order amount, along with all legal fees, interest, and additional costs incurred during the dispute. Customers are responsible for all expenses related to chargebacks, regardless of the outcome.

10. Authorization and Deposit Charges

By proceeding with your purchase, you authorize Fesler USA to place a temporary authorization on your payment method to validate funds. This authorization is not a charge but may temporarily hold the funds for up to 7 days. Full payment will be processed upon shipment of your order. For deposits, 50% will be charged at the time of order, with the remaining 50% due prior to shipment.

11. Package Refusal and Return Fees

A $300 fee per package/pallet/crate will be charged for any refused shipment. Customers must inspect all packages immediately upon arrival and note any damage on the Bill of Lading (BOL) or shipping receipt. Damage must be reported to the delivery driver and to Fesler USA. Retain all packaging materials and contact us for further instructions.

Legal Provisions

• Governing Law: These terms are governed by the laws of the State of Arizona.

• Arbitration Clause: Any disputes arising from these terms or the sale of Fesler products shall be resolved through binding arbitration in Phoenix, Arizona, rather than litigation. The customer waives their right to participate in class-action lawsuits.

• Severability: If any provision of these terms is found to be unenforceable, the remainder of the terms will remain in full effect.

By completing this purchase, I confirm that I have read, understood, and agreed to the terms and conditions outlined above. I acknowledge that this purchase is final and non-refundable, waiving my right to dispute any charges related to this transaction.

Effective Date: 2025

At Fesler USA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or opt into our SMS marketing program.

Privacy Policy

Information We Collect

Personal Information: When you make a purchase, create an account, sign up for SMS marketing, or contact us, we may collect your name, email address, phone number, billing/shipping address, and payment information.

Non-Personal Information: We collect data like IP addresses, browser types, and pages visited to improve website functionality and enhance your experience.

How We Use Your Information

• To process and fulfill your orders.

• To send you updates on your orders or promotional offers (if subscribed).

• To send marketing messages via SMS if you have opted in.

• To improve our website, products, and services.

Sharing Your Information

We do not sell your personal information. However, we may share data with trusted third parties, such as payment processors or shipping carriers, to complete transactions.

Mobile opt-in data will not be shared with third parties.

Your Rights

You can request to access, update, or delete your personal information at any time. Please contact us at support@feslerusa.com for assistance.

Data Security

We use industry-standard measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Messaging Terms & Conditions

Program Name:

Fesler USA SMS Alerts

Address:

3843 E La Salle St, Phoenix, AZ 85040

General

When you opt into the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Fesler USA for Fesler USA SMS Alerts. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Fesler USA SMS Alerts. Fesler USA reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Fesler USA also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text or data plan, please contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed, and no more messages will be sent. If you would like to receive messages from Fesler USA again, just sign up as you did the first time, and we will start sending messages to you again.

Info & Customer Support

Text “HELP” at any time and we will respond with instructions on how to unsubscribe.

For support regarding our services, email us at support@feslerusa.com or call 480-748-2000.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either:

1. Reply “STOP” from the original number

2. Notify us of your old number by emailing support@feslerusa.com

Failure to inform us may result in messages being sent to the wrong person.

Privacy

If you have any questions about your data or our privacy practices, please contact us.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.