At Fesler USA, we take pride in delivering high-quality, American-made automotive parts and accessories. Due to the specialized nature of our products and the importance of proper installation, our return policy is as follows:

General Returns

• Eligibility: Returns are accepted within 30 days of the delivery date for unused, uninstalled, and undamaged items in their original packaging.
• Process: To initiate a return, contact our customer service team with your order number and reason for return. Unauthorized returns will not be accepted.
• Restocking Fee: A 15% restocking fee applies to all returned items to cover inspection and repackaging costs.
• Shipping Costs: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Non-Returnable Items

• Custom Orders: Products customized to customer specifications are non-returnable.
• Installed Items: Items that have been installed or show signs of installation are not eligible for return.
• Special Orders: Certain special-order items may be non-returnable; this will be communicated at the time of purchase.

Damaged or Defective Items

• Inspect your order upon receipt. If you receive a defective or damaged item, contact us immediately with photos and details. We'll assess and provide a resolution, such as a replacement or refund.

Installation Disclaimer

Many Fesler products require professional installation. Improper installation can lead to product damage and void warranties. We strongly recommend using certified professionals for installation.

Contact Us

For return inquiries or assistance, reach out to our customer service team at:

• Email: support@feslerusa.com
• Phone: 480-748-2000